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Do Your Star Ratings Need to Improve?

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Today we all share a commitment to transparency that allows patients to make the most informed healthcare decisions. However, we at VITAS® Healthcare understand that despite CMS’ re-assessment of the Overall Hospital Quality Star Rating on CMS’ Hospital Compare site, achieving a high star rating is still not easy.

VITAS looked at CMS’ Hospital Compare star ratings data and found a large commonality among those hospitals with lower star ratings: ED throughput is a major challenge.

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It is widely recognized that emergency department crowding can have serious consequences on quality metrics. ED crowding can result in longer lengths of stay, boarding of admitted patients, suboptimal nurse-to-patient ratios and higher rates of Left Without Being Seen (LWBS).

All of these negatively impact six of the seven star quality measure categories—that’s 96% of your hospital’s composite score.

  1. Mortality (22%)
  2. Safety of Care (22%)
  3. Readmission (22%)
  4. Patient Experience (22%)
  5. Effectiveness of Care (4%)
  6. Timeliness of Care (4%)

Partnering with VITAS to care for your high- and rising-risk patients improves your ED throughput, resulting in improved bed cycle management. This can lead to an immediate, positive impact on your star ratings.

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VITAS can offer you:

  • Expedited transitions of hospice-appropriate patients from the ED, alleviating congestion and improving workflow and HCAHPS® scores
  • Assistance in identifying hospice-eligible patients who present to the ED with continued functional decline, thereby positively influencing the hospital’s 30-day mortality and in-hospital death rates
  • Admission to hospice of higher-acuity, clinically complicated patients, such as those with end-stage cardiac and chronic lung disease, freeing up beds in the critical care unit
  • Improved LOS averages and bed day reductions, positively impacting operating margins, including those in “high-touch, high-cost” clinical areas
  • An interoperability system that interfaces with hospital and health system EMR technology to directly refer hospice-eligible patients with the click of a button
  • Dedicated hospice admissions personnel equipped with iPads to facilitate rapid intake at the bedside

VITAS can offer your patient:

  • An interdisciplinary hospice team—physician, nurse, hospice aide, social worker, chaplain, volunteer
  • 24-hour access to VITAS staff who can answer questions and dispatch a team member to the bedside
  • An average of five-plus visits per patient per week
  • All home medical equipment, medications and supplies at no charge

Improve your star rating. Boost your ED efficiency and responsiveness. Expand your care transition options with VITAS.

HCAHPS® (Consumer Assessment of Healthcare Providers and Systems) is a registered trademark of the Agency for Healthcare Research and Quality, a U.S. Government agency.