VITAS Healthcare Earns the VMware TAM Award for its Use of Technology to Improve Patient Care


The group poses for a photo with the award

Pictured with TAM Global Vice President Alan Barber (center right) and VITAS' VMWare TAM Mike Nagy (far left) is CIO Patrick Hale and his team: Ainsworth Palmer, Adam Alicea, Naresh Samlal, Alvaro Ochoa and Alejandro Mateo.

MIAMI, FL — VITAS® Healthcare, the nation’s leading provider of end-of-life care, has earned the 2019 VMware TAM Award in the category of business transformation, an elite award recognizing organizations that leverage VMware technologies to transform the way they do business.

VITAS was selected from more than nearly 2,000 other organizations to take home the award presented at VMWorld 2019, an information technology (IT) conference focusing on cloud solutions, networking security, digital workspaces and emerging trends in the industry. VMware, one of the world’s leading IT solutions providers, recognized VITAS Healthcare based on the adoption and use of multiple VMware technologies to transform its business delivery and provide better patient care.

Read More: Our Four Decades of Technological Evolution

“VITAS Healthcare uses the full stack of VMware solutions to optimize its mobile admissions process for hospice patients,” says Mike Nagy, the staff technical account manager (TAM) assigned to VITAS. “With the assistance of their TAM, VITAS data centers are currently running 100% of their core and critical production systems leveraging VMware’s Software-Defined Datacenter Technologies. By leveraging VMware vSAN and VMware NSX, VITAS has been able to reduce costs and improve operations.” 

Mobility is critical to the daily operations of VITAS employees, as about 80 percent of their time is spent providing care in patients’ homes. VITAS chose VMware Workspace ONE to manage and better secure all endpoints, including company-owned iPhones, iPads and Mac laptops. VITAS field employees from 156 locations use the VMware Workspace ONE end-user computing solution to provide care to about 19,000 patients daily throughout 14 states and the District of Columbia.

VITAS scored strongly in five categories, including data center security, mobility management and the Software-Define Datacenter approach. VMware also praised the VITAS mobile app for simplifying admissions and providing utility to referral sources. VITAS recently launched a redesigned and intuitive version of the app in early October. 

“We worked closely with VMware to develop our mobile strategy and provide our admissions team with a hassle-free experience when it comes to onboarding a new device and accessing the apps they need in a patient’s home,” explains VITAS Chief Information Officer Patrick Hale. “With Workspace ONE, we’ve been able to cut device-related costs for a clinical workstation by more than 35 percent. Truly our partnership with VMware has served as our foundation to successfully implement a robust and secure mobility strategy to make our employees’ jobs more seamless and enhance the care they provide to our patients and families.”

Throughout VITAS’ four-decade history as a hospice leader, the commitment to provide the highest-quality of care to patients and families remains the same but the technology used to deliver that care never stops evolving.

Clinicians: Download the VITAS app.


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