VITAS Values, Working at VITAS

‘Matters of the Heart’ Wreaths Inspire Memories, Comfort

April 14, 2020
The Fairfield, California office team with a Matters of the Heart wreath

Ribbons adorn a Matters of the Heart wreath at the Fairfield, California, office. The ribbons are a way to remember the people our Sacramento teams have served.

Though I know I’ll never lose affection, For people and things that went before, I know I’ll always stop and think about them…‘In My Life,’ by Lennon/McCartney

For VITAS Bereavement Services Manager David Howell, three lines from the Beatles’ song “In My Life” capture the intent and impact of a colorful tradition that helps VITAS hospice teams remember each patient.

Each time a VITAS patient dies, one member of the patient’s care team ties a single ribbon to a tree branch that adorns the VITAS office in Sacramento, California.

Now, those ribbons are being turned into visually striking heart-shaped wreaths to be shared among the program’s field offices—a way for all team members “to have a ritual built around remembering and sharing,” Howell says

The Matters of the Heart wreaths, assembled whenever the branch fills with ribbons, serve as tangible evidence of a VITAS corporate value that guides all employees: “We take care of each other.”

The Evolution of a Memorable Grief Tradition

Howell says the ribbon-tying tradition was initiated by former bereavement manager Janine Siegel. The presentation of each 8-inch ribbon during the VITAS weekly team meeting announces the news of a patient’s death and gives the team time to reflect on that person, the moment, and the power of memory.

“It’s honored as a very solemn moment. There’s quiet. It’s a way to express our feelings for our patients, their families, and ourselves,” he explains. “When someone on our care passes, they’re also a part of who we are. We’ll miss them too, whether we’ve cared for them for months or only a single day. The ribbon will not go away. It’s part of us.”

Visual Symbols of Caring

A member of the VITAS Sacramento Intensive Comfort Care team holds a heart award

The first heart-shaped Matters of the Heart wreath was dedicated in February on Valentine’s Day. It now hangs near the Sacramento office’s Pediatric Tree, which is decorated with ornaments dedicated to children who have died on hospice care.

That same week at an all-staff meeting, the VITAS Sacramento Intensive Comfort Care® (ICC) team presented a heart award to Team Manager Alyssa Cho. The ribbons that adorned the ICC team’s 2019 wreath were too numerous to count.

In March, a second wreath crafted by the daughter of Volunteer Manager Sandra Sandoval-Gonzalez was presented to the VITAS office in Fairfield, California.

David credits his predecessor with starting the ribbon tradition and his VITAS colleagues for turning them into wreaths that serve as permanent reminders of patients, families, and the value of compassionate end-of-life care.

“I think it’s healthy for everyone,” David says. “It’s simple but ever so reverent.”