General Manager - Lakeland
Rhonda Brooks is a General Manager for VITAS Healthcare, the nation’s leading provider of end-of-life care. In this role, she oversees VITAS’ Lakeland, Florida program operations, develops and expands business potential and represents VITAS in the community. Rhonda has been with VITAS for 25 years and has both program management and call center experience.
Rhonda joined VITAS in 1989 as a Patient Care Secretary. In 1994, she transferred to the Broward County program where she worked first as a Patient Care Secretary, then for six years as an Admissions Coordinator before being promoted to Customer Service Supervisor for the Florida Call Center in Miramar. She was promoted to Admissions Coordinator Specialist in 2005 where she coordinated the training and education for all VITAS call centers. She transferred back to the Broward County program as Business Manager in 2009 and was promoted to Director of Customer Service for Florida Call Center in 2012. In 2014, Rhonda was promoted to General Manager of VITAS’ Lakeland program.
Rhonda received a Bachelor’s Degree in Health Services Administration from Barry University in Miami, Florida.