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CCC Clinical Trainer

JOB-ID: 1947

Job Title Category Location Job Type Posted
CCC Clinical Trainer Nursing Lombard, IL 60148 Full-Time 02-06-2020
The VITAS Healthcare CCC Clinical Trainer is responsible for facilitating and supporting the training, education and on-going development of PCC’s, LPN’s, RN’s within their initial 90 days of employment and beyond. They are responsible to create and maintain documents used for training, develop roll-out training, monthly education offerings, and any 1:1 re-training as needed.

The VITAS Healthcare CCC Clinical Trainer is responsible for facilitating and supporting the training, education and on-going development of PCC’s, LPN’s, RN’s within their initial 90 days of employment and beyond. They are responsible to create and maintain documents used for training, develop roll-out training, monthly education offerings, and any 1:1 re-training as needed.

 

  • Supports the training and compliance for the department policies and procedures within the Telecare Call Centers.
  • Ensures all clinical standards are within current nursing practice and VITAS standards.
  • Monitors both incoming and outbound calls for agents within their initial 90 days with VITAS.
  • Facilitate and promote training, education, and on-going development of new and existing employees.
  • Ensure new hire employee skill sets and competencies are present and achieved during the initial new hire training and education.
  • Facilitate daily group discussions, group training, and one-on-one instruction.
  • Monitor new agent calls and data processing during the new hire period, pre and post formal training and education, to ensure on-going call handling improvement, the integrity of the data collection, and superior customer service is being delivered.
  • Provide on-going agent support, coaching, guidance, and positive/constructive feedback throughout the new hire training process.
  • Document and evaluate the orientation process using the tools provided.
  • Ensure the completion of all required competencies on a daily and weekly basis
  • Provide clinical training, within the scope of an RN license to include role of LPN and administrative staff for telephonic triaging, assessment, interventions, plan of care, follow up, and documentation
  • Encourage and facilitate assimilation into VITAS throughout the 90 day orientation process
  • Provide feedback on challenges and/or enhancement ideas to the GM and Training Manager on the training, education, and orientation process and supporting materials
  • Assist in the development and management of training materials.
  • Attend State of the Call Center meetings when directed.
  • Provide workable solutions and ideas regarding training, education, and quality, and acknowledgement opportunities for the Telecare operations. 
  • Participate in quality assurance meetings and calibration sessions as directed.
QUALIFICATIONS
  • Minimum two years prior relevant training experience
  • Minimum two years of clinical RN experience required.
  • Proven track record of meeting project deadlines and schedules.
  • Excellent written, oral and interpersonal communication skills
  • Experienced in effectively facilitating training sessions.
  • Proficient in delivering informative, well-organized presentations.
  • Ability to communicate difficult/sensitive information tactfully.
  • Skilled in identifying critical issues.
  • Creative/critical thinking skills to solve complex training and quality needs.
  • Strong ability to train new and existing team members.
  • Support the process of innovative change.
  • Facilitates effective team interaction.
  • Experience in conducting effective progress evaluations in a timely manner.
  • Strong ability to work effectively with senior level management team members.
EDUCATION
  • Associates degree in Nursing from an accredited college or university or the international equivalent required.
  • Active Registered Nursing (RN) license required.

SPECIAL INSTRUCTIONS TO CANDIDATES
  • EOE/AA M/F/D/V