Job Type:

Regional Director Operations & Business Development

JOB-ID: 2015

Job Title Category Location Job Type Posted
Regional Director Operations & Business Development Management/Leadership Chicago, IL 60608 Full-Time 02-08-2020
  • Directly supervise and mentor Managers in assigned markets.
  • Provide operational leadership to assigned programs.
  • Participate in strategic planning to provide input and guidance for business growth and development. Ensure program plans are implemented and updated regularly.
  • Responsible for assigned program financials, quality and productivity.
  • Attend and/or facilitate presentations to key customers.
  • Direct involvement in the recruitment and hiring of  Regional Directors and other care team members, as needed.
  • Oversee compliance with national, state and local regulatory requirements.
  • Ensure policies and procedures are implemented and adhered to in assigned markets.
  • Partner with Regional Medical Directors to ensure clinical direction is provided to staff and assist in monitoring compliance.
  • Identify opportunities to improve the patient and family care experience.
  • Oversee the design and development of marketing collateral and strategies.
  • Facilitate regional meetings as needed.
  • Oversee the design and development of educational strategies for internal and external customers.
  • Attend meetings with insurance companies to promote palliative care with the goal of securing partnerships through contracts.
  • Participate in meetings with PMA leadership to provide feedback from the field and identify opportunities for continuous improvement.
  • Adhere to the practice of confidentiality regarding patients, families, staff and the organization.
  • Provide guidance to local programs on managing after-hours on-call schedules to meet customer needs.
  • Utilize a customer service approach in all interactions with customers.
  • Participate in director on-call schedule as needed.
  • Perform care consultations as needed, and if applicable.
  • Other duties as requested by supervisor.
  • Minimum 5 years management and leadership experience.
  • Organizational design and/or project management experience.


  • Bachelor’s degree.  Master level degree or higher preferred.
  • EOE/AA M/F/D/V