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Customer Service Coordinator 2

JOB-ID: 2019-74088

Job Title Category Location Job Type Posted
Customer Service Coordinator 2 Customer Service Miramar, Florida 33025 Full-Time 07-16-2019

Why VITAS Healthcare and What Do They Offer Me?

VITAS Healthcare is the nation’s leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits. 

 

The customer Service Coordinator 2 provides support for all customer service functions between the customer, internal departments and programs. Researchs customer issues and solve problems or offer suggestions. Documents and maintains accurate customer records of calls and inquiries using Vx phone log. Forwards resolved written communication to the customer file. Participates in customer service problem solving. Assists other units within the department as needed. Provides support for all customer service functions between the customer, internal departments and programs. Researches customer issues and solve problems or offer suggestions. Documents and maintains accurate customer records of calls and inquiries using Vx phone log. Forwards resolved written communication to the customer file. Participates in customer service problem solving. Assists other units within the department as needed.

 

Benefits Include

  • Competitive compensation
  • Health, dental, vision, life and disability insurance
  • Pre-tax healthcare and dependent care flexible spending accounts
  • Life insurance
  • 401(k) plan with numerous investment options and generous company match
  • Cancer and/or critical illness benefit
  • Tuition Reimbursement
  • Paid Time Off
  • Employee Assistance Program
  • Legal Insurance
  • Roadside Assistance
  • Affinity Program

Qualifications

Qualified candidates must have a minimum of 3 years healthcare claims experience.CPT codes knowledge.Healthcare environment experience preferred. Excellent customer service skills with the ability to handle difficult customer situations independently.Ability to work well under pressure and to meet deadlines. Working knowledge of medical terminology, claims processing procedures and accounts payable process a plus. Microsoft Office experience preferred.

Education

Two-year college degree preferred.

Additional Information

EOE/AA M/F/D/V
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