My mother in law was under VITAS care. We had 24/7 assistance with a nurse coming and staying every eight hours when Maria, my mother-in-law, had very unstable symptoms of her illness, until she was stabilized.
There was always someone very patient and understanding when I called for meds or to get a nurse or social worker to pay us a needed visit. There was emotional support and guidance for us, as her caregivers, every step of the way until the end, and we are still offered emotional support.
We had good experiences with the nurses, but there was one lady who spoke coldly to Maria about dying, or would talk about dying around Maria, and she didn't want to hear these things. This nurse was stiff and wouldn't listen to my concerns, so my husband called VITAS to report her attitude and asked not to have her sent to our home again. The agency apologized and that was the end of that.
Rosario, the lady that came over to aid Maria with her personal hygiene, is strong and sweet, comforting for Maria.
On the evening of her passing I requested a nurse to assist us. The nurse came after 30 minutes. My mother in law then passed in front of us in a peaceful way. We were in shock and pain but felt secure with the nurse's guidance.
We have nothing but gratitude for all those wonderful heart-warming people that so kindly helped us through this difficult but inevitable process. A deeply felt thank you to all of you.
Based on my experience I would recommend this program to others and for myself in due time.