Fort Lauderdale, Florida, October 22, 2007— Jeff Mack, RN, of Oakland Park, has been promoted to Patient Care Administrator for VITAS Innovative Hospice Care® of Broward County. A 16-year VITAS employee, Mack brings nursing, sales and management experience to his new position.
In this role, Mack will oversee VITAS’ patient care teams in Broward County, with responsibility for ensuring the ultimate satisfaction of patients and their families. The VITAS patient care administrator is responsible for communications, quality of patient care services, employee and customer satisfaction and financial management.
“Throughout his 16 years with VITAS, Jeff consistently has provided education, training and mentoring to staff. He has assisted in developing new innovative resource materials to enhance staff effectiveness and to assist referral sources,” says Maureen Knips, RN, VITAS general manager. “Jeff’s overall knowledge of hospice, his clinical skills and his accomplishments in his various positions have provided him with a solid foundation and experience to make him an asset in his new role as patient care administrator.”
Mack joined VITAS in 1991 as a team manager for several teams in the Miami-Dade program. He transferred to the admissions department in 1993 as an admissions nurse, in which role he assisted with creating VITAS’ new palliative care liaison position. He became a VITAS representative in 1996 and introduced VITAS to the Miami Beach community. Mack moved to VITAS’ program in Broward County in 1998, serving as an admissions nurse and then a senior admissions nurse. He was promoted to admissions manager in Broward in 2004, a position he held until his recent promotion to patient care administrator.
Mack earned an associate’s degree in nursing from George C. Wallace Community College in Dothan, Alabama. Prior to joining VITAS, he served as nursing supervisor for Cleveland Clinic Hospital and Broward General Medical Center in Ft. Lauderdale.
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